Terms and Conditions for TeamKazi

1. Acceptance of Terms

By accessing or using TeamKazi ("the Service"), you agree to:

• Be bound by these Terms
• Comply with Kenya's Data Protection Act (2019) and Computer Misuse Act (2018)
• Warrant you are at least 18 years old

2. Service Description

TeamKazi provides:

• Cloud-based task management tools
• Team collaboration features
• Integration with third-party services (PesaPal/Brevo)
• Browser/web application access

3. User Obligations

You agree not to:

• Share accounts or credentials
• Use bots/scrapers to extract data
• Upload illegal or harmful content
• Reverse-engineer the Service (per Kenya's Copyright Act)
• Violate any Kenyan laws through platform usage

4. Account Management

• Registration: Requires valid Kenyan phone number or email
• Termination: Users may request deletion via support@teamkazi.com
• Inactivity: We reserve right to archive accounts inactive for 24+ months

5. Payments & Billing

• Subscriptions: Monthly/Annual plans via PesaPal
• Taxes: Inclusive of all Kenyan VAT/digital service taxes
• Refunds: No refunds for partial months/accidental purchases
• Free Trial: Automatically converts to paid plan unless canceled

6. Intellectual Property

• We Own: Software code (Vue/Laravel), interface designs, documentation
• You Own: User-generated content (tasks/comments/files)
• License: Grant us non-exclusive rights to process your data for service delivery

7. Service Limitations

• Availability: 99.5% uptime target (excluding scheduled maintenance)
• Support: Email-only via support@teamkazi.com (9 AM - 5 PM EAT weekdays)
• Backups: Daily system backups (user-uploaded files excluded)

8. Liability & Disclaimers

• No Warranty: Service provided "as-is" without guarantees
• Limitation: Maximum liability = 3x last monthly payment
• Exclusions: Not liable for:
  • Data loss from user errors
  • Third-party service outages (PesaPal/Brevo/AWS)
  • Force majeure events (e.g., fiber cuts, power outages)

9. Termination

We may suspend accounts for:

• Non-payment for 30+ days
• Abuse reports verified by our team
• Legal compliance requirements

10. Dispute Resolution

• Mediation: Mandatory 30-day negotiation period
• Jurisdiction: Exclusive to Kenyan courts in Nairobi County
• Costs: Prevailing party recovers legal fees

11. Modifications

• Notice: Changes emailed 30 days before taking effect
• Continuation: Ongoing use constitutes acceptance

12. Governing Law

These Terms are governed by:

• Kenya's Contract Law (Cap 23)
• Electronic Transactions Act (No. 8 of 2020)
• Data Protection Act (No. 24 of 2019)